Think Support - Proactive IT Consultants

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Think Support recognise that our clients vary in size and depend on their IT systems in different ways. We offer three standard contract levels to meet the differing support requirements of our clients. Whichever contract you choose, you will have the peace of mind of unlimited remote helpdesk and telephone support. If we are unable to resolve your support issue remotely, an engineer will visit your business to resolve the problem onsite. All plans can be tailored to your individual needs if additional services are required.

Bronze

	Suited to businesses requiring the peace of mind of continuous support at a competitive fixed rate.
	Remote support Onsite support Temporary loan server

Silver

	Silver clients benefit from the implementation of systems that pre-empt issues and prevent them occuring.
	Anti-virus & OS updates System monitoring Hardware servicing

Gold

	For businesses that demand the highest performance and availability. We offer the complete IT solution covering all aspects of your infrastructure.
	Disaster recovery Weekly site visits Infrastructure monitoring

Compare Contract Plans

As a contract plan client you will have access to our user-friendly online support system. This enables you to submit your support requests via the internet or email. We will, of course, be happy for you to submit your requests by phone if you prefer. You will be given a unique ticket ID enabling you to track the status of your support request online 24 hours a day, 7 days a week.

Contract Plan Comparison Table

Bronze

Silver

Gold

Helpdesk Support
Unlimited remote/telephone support
09:00-17:30, Monday-Friday

Onsite Engineer
Available 9am-5.30pm, Monday-Friday

Hardware & Software Support
Support of your operating systems, applications and hardware

Support reports
Report and analysis of your monthly support calls

Server loan
Temporary loan server in the event of yours failing

Software Updates
Anti virus updates
Operating system updates

Optional

Hardware servicing
Quarterly servicing of hardware

Optional

System monitoring
Weekly backup checks and general system functionality checks

Optional

Server monitoring
24 hour monitoring of your server

Optional

Weekly site visits
An onsite visit every week to perform system health checks

Optional

Internet connectivity
24 hour monitoring of internet connectivity

Optional

Disaster recovery plan
Implementation of plan and quarterly review

Optional

Complete IT solution
Management of all IT systems and infrastructure

Optional

Engineer based onsite
A qualified engineer based at your premises on a full time or part time basis

Optional

To discuss your IT support needs and obtain a no-obligation quote please contact us and take advantage of our free initial consultation.